Refund and Cancellation Policy
Last updated：September 28, 2026
This policy covers ARC'TYNOVA Desk software subscriptions operated by 阿克诺瓦（东莞）科技有限公司. Publication does not mean live billing is available. It applies to actual payments completed through live checkout; sandbox transactions do not charge real money.
1. Initial purchases and renewals: 72-hour full-refund promise
For both your initial purchase and every renewal, we offer a full refund of that subscription payment when you submit a refund request within 72 hours after the payment succeeds. Eligibility is measured by the time you submit the request, not the time it is reviewed or the refund arrives. The same promise applies to initial purchases and renewals, without an additional usage-quota threshold.
2. Additional rights and requests after 72 hours
Our 72-hour promise does not limit other refund rights. For payments processed by Paddle, any greater or non-waivable rights under Paddle's Refund Policy, Buyer Terms, and applicable law continue to apply. Requests after 72 hours are assessed under those rules and are not automatically rejected solely because 72 hours have passed. Product defects, duplicate charges, and other legally required refunds are not limited by this promise period.
3. How to request a refund
Contact the support email below with your purchase email, order or transaction ID, payment time, and the transaction you want refunded. Do not send passwords, verification codes, or full payment-card details. For Paddle orders, you may also use the support link in your receipt or https://paddle.net . Paddle's current Refund Policy is at https://www.paddle.com/legal/refund-policy and Buyer Terms are at https://www.paddle.com/legal/buyer-terms .
4. Cancellation is different from a refund
Cancelling automatic renewal stops future charges but does not automatically refund prior payments. Without a refund, purchased access normally continues until the end of the current paid billing period. For Paddle subscriptions, use the Manage subscription link in your payment email to access the customer portal, or contact Paddle support. Submit a separate refund request if you want a payment returned.
5. Processing and access
Refunds are processed through the original payment channel; arrival time depends on the payment provider. The request window is not a payout deadline. Following a successful refund, access for the refunded period is revoked and future renewal of the corresponding subscription is stopped. Access changes for a partial refund will be explained separately. Other non-refunded orders are unaffected.
For refunds and cancellations, contact support@arctynovadesk.com。